All capitalized terms used in this Policy, unless defined, shall have the same meaning ascribed to it in the General Terms and Conditions.


Pipeline FnB may, by its Services, collect information relating to the devices through which you access the Website and anonymous data of your usage. The collected information will be used only for improving the quality of Pipeline FnB’s Services and to build new services.

The Website allows Pipeline FnB to have access to registered Users’ personal email or phone number, for communication purpose so as to provide you a better way of placing orders and for obtaining feedback in relation to the Brand Company or Suppliers and their service.

The Privacy Policy sets out, inter-alia:

The type of information collected from Users, including sensitive personal data or information;

The purpose, means and modes of usage of such information;

How and to whom Pipeline FnB will disclose such information; and,

Other information mandated by the SPI Rules.

The User is expected to read and understand the Privacy Policy, so as to ensure that he or she has the knowledge of, inter-alia:

the fact that certain information is being collected;

the purpose for which the information is being collected;

the intended recipients of the information;

the nature of collection and retention of the information;

the name and address of the agency that is collecting the information and the agency that will retain the information; and

the various rights available to such Users in respect of such information.

Pipeline FnB shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to Pipeline FnB or to any other person acting on behalf of Pipeline FnB.

The User is responsible for maintaining the confidentiality of the User’s account access information and password, if the User is registered on the Website. The User shall be responsible for all usage of the User’s account and password, whether or not authorized by the User. The User shall immediately notify Pipeline FnB of any actual or suspected unauthorized use of the User’s account or password. Pipeline FnB will not be liable for your losses caused by any unauthorized use of your account; you may be liable for the losses of Pipeline FnB or such other parties as the case may be, due to any unauthorized use of your account.

If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Pipeline FnB has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Pipeline FnB has the right to discontinue the Services to the User at its sole discretion and such User undertakes to indemnify Pipeline FnB for any losses, damages or claims suffered by Pipeline FnB due to such untrue, inaccurate, not current or incomplete information provided by the User.

Pipeline FnB may use such information collected from the Users from time to time for the purposes of debugging customer support related issues.

The Services provided by Pipeline FnB are provided on an "as is" and “as available” basis, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). Pipeline FnB does not provide or make any representation, warranty or guarantee, express or implied about the Website or the Services. Pipeline FnB does not guarantee the accuracy or completeness of any content or information provided by Users on the Website. To the fullest extent permitted by law, Pipeline FnB disclaims all liability arising out of the User’s use or reliance upon the Website, the Services, representations and warranties made by other Users, the content or information provided by the Users on the Website, or any opinion or suggestion given or expressed by Pipeline FnB or any User in relation to any User or services provided by such User.

The Website may be linked to the website of third parties and business partners. Pipeline FnB has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through our Website. Inclusion of any link on the Website does not imply that Pipeline FnB endorses the linked site. User may use the links and these services at User’s own risk.

If Pipeline FnB determines that you have provided fraudulent, inaccurate, or incomplete information, including through feedback, Pipeline FnB reserves the right to immediately suspend your access to the Website or any of your accounts with Pipeline FnB and makes such declaration on the website alongside your name as determined by Pipeline FnB for the protection of its business and in the interests of Users. You shall be liable to indemnify Pipeline FnB for any losses incurred as a result of your misrepresentations or fraudulent feedback that has adversely affected Pipeline FnB or its Users.

Pipeline FnB shall not be liable, under any event, for any comments or feedback given by any of the Users in relation to the services provided by another User. All such feedback should be made in accordance with applicable law. The option of Users to give feedback remains at Pipeline FnB’s sole discretion and may be modified or withdrawn at its sole discretion. Pipeline FnB may moderate such feedback at any time. Pipeline FnB shall not be obliged to act in any manner to give effect to the content of Users’ feedback, such as suggestions for delisting of a particular User from the Website.


Your records are only created after you have signed up and explicitly accepted the terms of this General Terms and Conditions.

You represent that the documents and information entered by you for creating and maintain your account on the Website are true and valid. In any event, if it is discovered that the information and the documents uploaded by you are not valid or authentic, Pipeline FnB shall have the power to delete your account and you shall be liable to indemnify for any loss, damages or claims suffered by Pipeline FnB or its affiliates, employees or representatives arising out of and in relation to such incorrect information of unauthentic documents.

It is your responsibility to keep your correct mobile number and email ID updated in your account maintained on the Website. Every time you change any contact information (mobile number, address or email id), we will send a confirmation in order to verify the same. Pipeline FnB is not responsible for any loss or inconvenience caused due to your failure in updating the contact details in your account maintained on the Website.

Pipeline FnB uses industry–level security and encryption to your records. Pipeline FnB does not guarantee to prevent unauthorized access if you lose your login credentials or they are otherwise compromised. In the event you are aware of any unauthorized use or access, you shall immediately inform Pipeline FnB of such unauthorized use or access. Please safeguard your login credentials and report any actual suspected breach of account to (email to be inserted).

Pipeline FnB will follow the Applicable Law in case of any constitutional court or jurisdiction mandates to share the records for any reason.

You agree and acknowledge that Pipeline FnB may need to access the records for cases such as any technical or operational issue of the User’s account in access or ownership of the records.

You undertake not to cause any inconvenience and not to infringe any kind of rights including but not limited to privacy rights and intellectual property rights of any third party or other Users of the Website during your use of the Website and services thereof. You shall be liable to indemnify for any loss, damages or claims suffered by Pipeline FnB or its affiliates, employees or representatives arising out of and in relation to such infringement of rights of third party and/or other Users.

Pipeline FnB reserves the right to suspend or delete the account of the User should viruses, bugs, unauthorized access or other causes beyond the control of Pipeline FnB or which effects the administration, security or proper use of the Website or Pipeline FnB otherwise becomes (as determined in its sole discretion) incapable of running the Website at any time.


Pipeline FnB may retain such information collected from Users from its Website or Services for as long as necessary, depending on the type of information; purpose, means and modes of usage of such information; and according to the SPI Rules. Computer web server logs may be preserved as long as administratively necessary.